FAQ's
We'd love to hear from you. Our team is here to help.
Products Developments
Some common questions about our developments
What services do you offer?
We offer a range of printing methods—including offset, digital, and flexographic—along with packaging design services and a variety of packaging types such as boxes, labels, and more.
Do you provide proofs before printing?
Yes, we offer both digital and physical proofs in the form of a shed card to ensure transparency.
What file formats do you accept for artwork?
Commonly accepted editable formats include PDF, Adobe Illustrator (AI), Photoshop (PSD), and CorelDRAW (CDR) files.
What are your payment options?
We accept a variety of payment methods, including credit and debit cards, bank transfers, and NEFT/RTGS.
What are your payment terms?
We typically require a 50% advance payment, with the remaining 50% due prior to shipping. Credit terms are offered exclusively for recurring orders.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, our transportation and logistics operations are efficiently supported by our vendor partners, including FedEx, VRL, DTDC, and over 25 other service providers. Their collaboration ensures reliable and timely delivery across our network.
How long will it take to get my order?
Most orders will be shipped within 10 business days after you approve your proof online. Please ask the specific sales representative for available turnaround times. Shipping by FedEx takes from 1 to 5 business days to get to you depending on your location.
What are non-returnable items?
In the event we fail to deliver the finalized development as agreed, we take full responsibility and will resolve the issue—either through a refund or a replacement. Otherwise, all products are non-returnable, non-cancelable, and non-refundable.
FAQ's
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